Shipping policy

Free Delivery On Orders Over 300 AED Free delivery is offered on orders of 300 AED or more anywhere in the UAE. Orders less than 300 AED will be subject to a 30 AED delivery fee in the UAE.

Delivery Time: 2-7 Business Days We strive to deliver orders within 2-7 business days in the UAE. On the rare occasion an order is late, our customer service team will be in contact. During Sale periods deliveries can take up to 10-14 days.

Door To Door Delivery The Luma team personally delivers all orders with our own team and trucks to ensure the safety of your lighting fixtures.

Processing Times Most Luma lighting products are ready to ship immediately. Please allow 1-3 business days for our team to process and prepare your order for dispatch.

Signature Required All Luma deliveries require a signature on delivery to ensure the package has reached you safely. Orders cannot be delivered without a representative on your side present to sign for the delivery.

Order Tracking Order tracking is handled directly by our Luma Logistics Team, as we don’t use third-party couriers. Our delivery team will contact you at the phone number provided once your order is ready for delivery. You can also check your order status on our Order Lookup page or email us if you have any questions.

Shipping Notification Your order and payment confirmation will be sent to the email you provided at checkout. If you did not receive a confirmation email please check your junk folder in your email. If you do not find the notification in your junk folder, it is possible that the email was inputted incorrectly. In this case, kindly contact us and we can update the email address and send out a new order confirmation.

Customs & Duties Customs duties and fees are the responsibility of the customer. We are not liable for any delays with customs or immigration, and customers are responsible for coordinating with their local customs offices for delivery.

Out of Stock Items If a specific lamp or lighting fixture is out of stock, we will notify you that your item will be delayed. You can either cancel the order or we can help you select an alternate item. For back-in-stock alerts, please register your email on the product page to be notified when the item is back in stock.

Contact Information If you have any questions regarding your delivery, please contact us at CustomerService@lumahome.ae